FOMO ATHLETICS
Frequently Asked Questions
Pre-launch draft · Last reviewed 30 Oct 2026
What is the difference between Ready Stock and Preorder?
Ready Stock can be ordered only while stock is available. Preorder items may be ordered before physical stock is available, subject to any preorder limit enforced by the system. Estimated processing is 1–3 business days for Ready Stock and 7–14 business days for preorder or custom items.
How do I choose a size?
Open the size guide on the product page and compare the measurements with a jersey that fits you comfortably. If you selected the wrong size, an exchange is subject to the return policy, inspection and available stock, and you normally bear return and re-delivery costs.
Which payment methods are accepted?
For delivery orders, checkout shows the online payment methods currently available through the configured payment service, such as online banking, cards or supported e-wallets. Cash on Pickup is available only for an eligible self-pickup order.
When is stock reserved, and when does the reservation expire?
Items in your bag are not reserved. Stock is reserved when the server successfully creates your order. An unpaid online-order reservation normally expires after 15 minutes. If payment confirmation arrives after the reservation has expired, the order may require manual attention instead of reducing stock automatically.
Can I cancel an order?
Contact FOMO Athletics as soon as possible. Cancelling an unpaid order releases its stock reservation. A paid cancellation requires a refund request and verification; payment is not considered refunded until the refund status is confirmed as succeeded.
Can I exchange an item for another size?
A size exchange may be considered when requested within 7 days of delivery and the item is unused, unworn, unwashed and in its original condition. It is subject to inspection and replacement stock. The customer bears return and re-delivery costs when the ordered size was selected incorrectly.
Can personalized or custom items be returned?
Items with a custom name, number or artwork are non-returnable unless the item is defective or FOMO Athletics made the error.
My payment succeeded but the order status has not updated. What should I do?
Do not pay again immediately. Payment status is updated only after secure server verification and may take a short time. Check your order page, then contact fomoathletics@gmail.com with your order number if the status remains pending.
Is self-pickup always available?
No. Self-pickup appears at checkout only when FOMO Athletics has enabled a complete pickup setting. If available and selected, postage is RM0, payment is Cash on Pickup, and the private pickup details are shown after the order is created.
How can I track my order?
Signed-in customers can view status in My Account. Guest customers receive a private order-status link. Courier and tracking details appear after a delivery order is shipped.